Receptionist/Operations Coordinator
January 08 2026,
Job title: Receptionist/Operations Coordinator
Brief job description:
• Greeting customers
• Receiving and forwarding external calls and emails
• Taking messages accurately and providing basic information to callers in a courteous and professional manner
• Greet visitors, ask them about the purpose of their visit, and direct them to the appropriate person;
• Assist management with administrative tasks requiring advanced skills;
Telephone and customer service duties:
• Operate a multi-line telephone system and transfer incoming calls to the appropriate people;
• Respond to all external phone calls and emails promptly, courteously, and professionally, and transfer them quickly to the appropriate person or department;
• Minimize customer wait times and repeatedly ask customers if they wish to remain on hold;
• Take detailed messages when calls cannot be transferred;
• Screen external phone calls at the request of managers.
• Notify the telephone service manager of any problems with the system.
• Update and communicate the company's employee phone directory as needed.
• Follow up on customer satisfaction after
• Handle customer payments: invoices/account statements, etc.
• Greet customers and ask about the purpose of their visit.
• Direct customers to the appropriate department and notify the relevant employee that a customer is waiting for them.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
Administrative tasks:
• Answer phone calls and emails promptly, courteously, and professionally, and take messages for management staff according to instructions;
• Open and route mail, write letters, and prepare outgoing mail;
• Perform word processing and use all software required for its operation.
• Keep financial documents in a secure and confidential location.
• Prepare and forward receipts, invoices, account statements, checks, and other administrative documents to the appropriate parties.
• Draft and prepare routine correspondence.
• Order and purchase office supplies;
• Maintain office equipment (e.g., photocopiers, printers, etc.);
• Stay up to date on basic information relevant to the company in order to serve as a resource for those who call to obtain this type of information;
• Perform tasks that require immediate attention in the absence of management;
• Draft or oversee the drafting of correspondence, forms, supplier reports, and other documents, as directed;
• Prepare new and used vehicle files (physical) and include all necessary documents;
• Receive new vehicles;
• Prepare contracts and exchange documentation between dealerships;
• Follow up with customers after service appointments;
• Perform any other related tasks.
English is an asset.
We offer a competitive salary and benefits package (salary between $25 and $29/hour).